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Privacy and Cookie Policy

This Privacy Policy was last updated on May 18, 2018.

While I have not made any material changes to the way I process data about my users, I have updated this policy to comply with the EU General Data Protection Regulation coming into force on May 25, 2018.

I respect your privacy and want you to understand how I collect, use, and share data about you. This Privacy Policy covers my data collection practices and describes your rights to access, correct, or restrict my use of your personal data.

Unless I link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Fran Piggott website, mobile applications, APIs or related services (the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

What Data I Get

I collect certain data from you directly, like information you enter yourself, data about your participation in courses, and data from third-party platforms you connect with FranPiggott.com. I also collect some data automatically, like information about your device and what parts of my Services you interact with or spend time using.

Data You Provide to Me

I may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data I collect. The data listed below is stored by me and associated with your account.

When you create an account and use the Services, including through a third-party platform, I collect any data you provide directly, including:

Account Data

In order to use certain features (like enrolling in a course), you need to create a user account. When you create or update your account, I collect and store the data you provide, like your email address, password, gender, and date of birth, and assign you a unique identifying number (“Account Data”).

Profile Data

You can also choose to provide profile information like a photo, headline, website link, social media profiles, or other data. Your Profile Data will be publicly viewable by others.

Shared Content

Parts of the Services let you interact with other users or share content publicly, including by posting comments on a course page or asking questions. Such shared content may be publicly viewable by others depending on where it is posted.

Course Data

When you enroll in and take courses, I collect certain data including which courses, assignments and quizzes you’ve started and completed, and other items submitted to satisfy course requirements.

Payment Data

If you make purchases, I collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to my payment processing partners, including your name, credit card information, billing address, and zip code. For security, FranPiggott.com does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Promotions and Surveys

I may invite you to complete a survey or participate in a promotion, either through the Services or a third-party platform. If you participate, I will collect and store the data you provide as part of participating, such as your name, email address, or phone number. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. To receive a reward, you may be required to allow me to post some of your information publicly (like on a winner’s page). Where I use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.

Communications and Support

If you contact me for support or to report a problem or concern (regardless of whether you have created an account), I collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that I collect through automated means (which I cover below). I use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

Data I Collect through Automated Means

The data listed below is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by me and associated with your account.

When you access the Services (including browsing courses), I collect certain data by automated means, including:

System Data

Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).

Usage Data

Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).

Approximate Geographic Data

An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

How I Get Data About You

I use tools like cookies, web beacons, analytics services, and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.

Cookies and Data Collection Tools

As detailed in my Cookie Policy, I and my service providers acting on my behalf (like Google Analytics and third party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools”) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed above) when you use the Services. In some cases, I tie data gathered through those Data Collection Tools to other data that I collect as described in this Privacy Policy.

I use cookies (small files that websites send to your device to uniquely identify your browser or device or to store data in your browser) for things like analyzing your use of the Services, personalizing your experience, making it easier to log into the Services, and recognizing you when you return. I use web beacons (small objects that allow me to measure the actions of visitors and users using the Services) for things like identifying whether a page was visited, identifying whether an email was opened, and advertising more efficiently by excluding current users from certain promotional messages or identifying the source of a new mobile app download.

I use the following types of cookies:

Preferences

Cookies that remember data about your browser and preferred settings that affect the appearance and behavior of the Services (like your preferred language).

Security

Cookies used to enable you to log in and access the Services; protect against fraudulent logins; and help detect and prevent abuse or unauthorized use of your account.

Functional

Cookies that store functional settings (like the volume level you set for video playback).

Session State

Cookies that track your interactions with the Services to help me improve the Services and your browsing experience, remember your login details, and enable processing of your course purchases. These are strictly necessary for the Services to work properly, so if you disable them then certain functionalities will break or be unavailable.

You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.

Some of the third-party partners who provide certain features on my site may also use Local Storage Objects (also known as flash cookies or LSOs) to collect and store data.

Analytics

I use third-party browser and mobile analytics services like Google Analytics on the Services. These services use Data Collection Tools to help me analyze your use of the Services, including information like the third-party website you arrive from, how often you visit, events within the Services, usage and performance data, and where the application was downloaded from. I use this data to improve the Services, better understand how the Services perform on different devices, and provide information that may be of interest to you.

What I Use Your Data For

I use your data to do things like provide my Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update my Services, analyze how people use my Services, serve personalized advertising, and as required by law or necessary for safety and integrity.

I use the data I collect through your use of the Services to:

  • Provide and administer the Services, including to display customized content and facilitate communication with other users
  • Process your requests and orders for courses, products, specific services, information, or features
  • Manage your account preferences
  • Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse
  • Solicit feedback from users
  • Market and administer surveys and promotions administered or sponsored by Fran Piggott
  • Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers
  • Identify unique users across devices
  • Tailor advertisements across devices
  • Improve my Services and develop new products, services, and features
  • Analyze trends and traffic, track purchases, and track usage data
  • Advertise the Services on third-party websites and applications
  • As required or permitted by law; or
  • As I, in my sole discretion, otherwise determine to be necessary to ensure the safety or integrity of my users, employees, third parties, the public, or my Services

Communicate with you about your account by:

  • Responding to your questions and concerns
  • Sending you administrative messages, information and notifications about changes to my Services, and updates to my agreements
  • Sending you information and in-app messages about your progress in courses, rewards programs, new services, new features, promotions, newsletters, and other available courses (which you can opt out of at any time)
  • Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the “options” or “settings” page of the mobile app)

Who I Share Your Data With

I share certain data about you with companies performing services for me, analytics and data enrichment providers, your social media providers, companies helping me run promotions and surveys, and advertising companies who help me promote my Services. I may also share your data as needed for security or legal compliance. Lastly, I can share data in other ways  if I get your consent.

I may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

With Other Users

If you ask a question, your information (including your name) may be publicly viewable by other users.

With Service Providers

I share your data with third-party companies who perform services on my behalf, like payment processing, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as I direct, to provide my requested service.

With Analytics Services

As part of my use of third-party analytics tools like Google Analytics, I share certain contact information, Account Data, System Data, Usage Data (as detailed above), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). I do this to communicate with you in a more effective and customized manner. 

To Power Social Media Features

The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.

To Administer Promotions and Surveys

I may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.

For Advertising

If I decide to offer advertising in the future, I may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. I may also allow advertisers to collect System Data through Data Collection Tools (as detailed above), and to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising) and undertake web analytics. Advertisers may also share with me the data they collect about you. To learn more or opt out from participating ad networks’ behavioral advertising, see below (Your Choices About the Use of Your Data) below. Note that if you opt out, you’ll continue to be served generic ads.

For Security and Legal Compliance


 
  • Permitted or required by law
  • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding
  • Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request
  • Reasonably necessary to enforce my Terms of Use, Privacy Policy, and other legal agreements
  • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
  • Reasonably necessary in my discretion to protect against imminent harm to the rights, property, or safety of Fran Piggott, my users, employees, members of the public, or my Services
  • I may also disclose data about you to my auditors and legal advisors in order to assess my disclosure obligations and rights under this Privacy Policy

Security

I use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact me if you suspect any unauthorized access to your account.

Fran Piggott takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that I collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so I cannot guarantee that communications between you and Fran Piggott.com, the Services, or any information provided to me in connection with the data I collect through the Services will be free from unauthorized access by third parties. Your password is an important part of my security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact support@franpiggott.com with any concerns.

Your Rights

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services, and can also contact me for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact me for help deleting that information.

Your Choices About the Use of Your Data

You can choose not to provide certain data to me, but you may not be able to use certain features of the Services. If you have any questions about your data, my use of it, or your rights, contact me at support@franpiggott.com.

  • To stop receiving promotional communications from me, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that regardless of your email preference settings, I will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about my policies
  • The browser or device you use may allow you to control cookies and other types of local data storage. Your wireless device may also allow you to control whether location or other data is collected and shared. You can manage Adobe’s LSOs through their Website Storage Settings panel.
  • To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Union, visit the Your Online Choices site. To opt out of Google’s display advertising or customize Google Display Network ads, visit the Google Ads Settings page. To opt out of Taboola’s targeted ads, see the Opt-out Link in their Cookie Policy.
  • To opt out of allowing Google Analytics to use your data for analytics or enrichment, see the Google Analytics Opt-out Browser Add-on

Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data that FranPiggott.com collects and maintains as follows:

  • To update data you provide directly, log into your account and update your account at any time
  • To request to access, correct, or delete your personal data, email support@franpiggott.com or write to me at Fran Piggott, PO Box 2267, Hillcrest 3650, Kwazulu Natal, South Africa. Please allow up to 30 days for a response. For your protection, I may require that the request be sent through the email address associated with your account, and I may need to verify your identity before implementing your request. Please note that I retain certain data where I have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

Policy Concerning Children

I recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children under 13 (or under 16 in the European Economic Area) should use the Services with parental permission. If I learn that I’ve collected personal data from a child under those ages, without parental permission, I will take reasonable steps to delete it.

Parents who believe that FranPiggott.com may have collected personal data from a child under those ages can submit a request that it be removed to support@franpiggott.com.

Jurisdiction-Specific Rules

Users outside of the United States should note that we transfer data to the US and other areas outside of the European Economic Area.

Fran Piggott resides in South Africa, and in order to provide the Services to you I must transfer your data to the United States and process it there. By visiting or using my Services, you consent to storage of your data on servers located in the United States. If you are using the Services from outside the United States, you consent to the transfer, storage, and processing of your data in and to the United States or other countries. Specifically, personal data collected in Switzerland and the European Economic Area (“EEA”) is transferred and stored outside those areas.

That data is also processed outside of Switzerland and the EEA by Fran Piggott, or our service providers, including to process transactions, facilitate payments, and provide support services as described above. I have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on my behalf. By submitting your data or using my Services, you consent to this transfer, storage, and processing by FranPiggott.com and its processors.

Updates & Contact Info

When I make a material change to this policy, I’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact me via email with any questions, concerns, or disputes.

Modifications to This Privacy Policy

From time to time, I may update this Privacy Policy. If I make any material change to it, I will notify you via email, through a notification posted on the Services, or as required by applicable law. I will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.

As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

Interpretation

Any capitalized terms not defined in this policy are defined as specified in Fran Piggott.com's Terms of Use. Any version of this Privacy Policy in a language other than English is provided for convenience. If there is any conflict with a non-English version, you agree that the English language version will control.

Questions

If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact me at support@franpiggott.com.

Cookie Policy

This Cookie Policy was last updated on May 18, 2018

What are cookies?

Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on FranPiggott.com. Cookies also allow me to remember things about your visits to FranPiggott.com, like your preferred language, and to make the site easier to use.

I use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. I use session cookies to identify you during a single browsing session, like when you log into FranPiggott.com. I use persistent cookies where I need to identify you over a longer period, like when you request that I keep you signed in.

Why does FranPiggott.com use cookies and similar technologies?

I use cookies and similar technologies like web beacons, pixel tags, or local shared objects (“flash cookies”), to deliver, measure, and improve my services in various ways. I use these cookies both when you visit my site and services through a browser and through a mobile app. As I adopt additional technologies, I may also gather additional data through other methods.

I use cookies for the following purposes:

Authentication and Security

For example, cookies help authenticate your access to FranPiggott.com and prevent unauthorized parties from accessing your accounts.

  • To log you into FranPiggott.com
  • To protect your security
  • To help detect and fight spam, abuse, and other activities that violate FranPiggott.com’s agreements

Preferences

For example, cookies help me remember your preferred language or the country you’re in, so I can provide content in your preferred language without asking each time you visit.

  • To remember data about your browser and your preferences
  • To remember your settings and other choices you’ve made

Analytics and Research

For example, cookies help me test different versions of FranPiggott.com to see which features or content users prefer, web beacons help me determine which email messages are opened, and cookies help me see how you interact with FranPiggott.com, like the links you click on.

I also work with a number of analytics partners, including Google Analytics, who use cookies and similar technologies to help me analyze how users use the Services, including by noting the sites from which you arrive. Those service providers may either collect that data themselves or I may disclose it to them.

You can opt out of some of these services through tools like the Google Analytics Opt-out Browser Add-on.

Personalized Content

To customize FranPiggott.com with more relevant content. For example, cookies help me show a personalized list of recommended courses on the homepage.

Advertising

To learn more about targeting and advertising cookies and how you can opt out, visit www.allaboutcookies.org/manage-cookies/index.html, or if you’re located in the European Union, visit the Your Online Choices site.

Please note that where advertising technology is integrated into the Services, you may still receive advertising on other websites and applications, but it will not be tailored to your interests.

When using mobile applications you may also receive tailored in-app advertisements. Apple iOS, Android OS, and Microsoft Windows each provide its own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings or contact your platform operator.

What are my privacy options?

You have a number of options to control or limit how I and my partners use cookies:

  • Most browsers automatically accept cookies, but you can change your browser settings to decline cookies by consulting your browser’s support articles. If you decide to decline cookies, please note that you may not be able to sign in, customize, or use some interactive features in the Services.
  • Flash cookies operate differently than browser cookies, so your browser’s cookie-management tools may not remove them. To learn more about how to manage Flash cookies, see Adobe’s article on managing flash cookies and Website Storage Settings panel.
  • To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Union, visit the Your Online Choices site. To opt out of Google Analytics’ display advertising or customize Google Display Network ads, visit the Google Ads Settings page.
  • For general information about targeting cookies and how to disable them, visit www.allaboutcookies.org

Updates & Contact Info

From time to time, I may update this Cookie Policy. If I do, I’ll notify you by posting the policy on my site with a new effective date. If I make any material changes, I’ll take reasonable steps to notify you in advance of the planned change.

If you have any questions about my use of cookies, please email me at support@franpiggott.com.